QC100 Total Quality Management model
What is the QC100?
The QC100 Total Quality Management (TQM) model is a tool developed by BID for the management of the communication structure between companies and their clients, organizations and their end-users, as well as suppliers and workers, which enables managers to effectively implement their lines of business in 10 areas, from Customer Satisfaction and Human Resources to Business Results. The QC100 implementation boosts the improvement of systems and processes, and helps companies and organizations concentrate their efforts in the most profitable areas.
The QC100 TQM model was designed by BID with the intention of offering a complete answer to the complex world of Quality Culture. The QC100 includes the best elements, theories and systems, created by quality academics in order to develop a model which unites, integrates and changes Total Quality Management into a practical exercise, defined by specific mechanisms and based on measurable results. The QC100 uses continuous improvement as the way to achieve excellence.
Jose E. Prieto, BID President, carries out the responsibility for continuous improvement of the QC100 model, carried out in collaboration with an international, multi-disciplinary team of experts in different areas.
Why was the QC100 created?
The study of Total Quality as an effective tool to increase sales, improve customer satisfaction and make management of resources more efficient in any company or institution, is a field which has evolved extensively in the last one hundred years. From the first research on worker behavior in terms of efficiency and learning done by Lev Vygotsky and Nikolai Bernstein at the end of the XIX century, to the modern approach for management 2.0 and the effective management of digital companies, developed by the successful web entrepreneur and businessman Elon Musk, many and different models, theories, trends and concepts have been created.
This vast amount of ideas about Quality obviously brings on a problem: there are too many ideas and there is not enough time for a business or institutional leader to digest all of them. Moreover, it is almost impossible to apply all the research done about Quality in the last 100 years, especially when we are facing the fact that not all fields are useful for all organizations or companies.
Therefore, BID, as one of the most visible voices regarding Quality Culture, took the lead by creating a compendium which includes, in an educational and pragmatic manner, the main developments, core theories and models of quality from a wide perspective, to offer a complete guide to continuous improvement and excellence.
This tool, BID’s QC100 model, has a strong academic base, with such sources as the statistical methods of the Japanese expert Geinichi Taguchi; models about customer satisfaction and expectations from Kano; and corporate methodology like Six Sigma created by Motorola and use at an international level as one of the most effective and successful Quality Management mechanisms.
In short, the QC100 is a compendium of the most successful theories about quality, organized in a model which synthesizes the best quality practices that currently exist. As a result the QC100 model states the main criteria for voting in the BID Quality Awards, becoming a point of reference for the success of awarded companies and organizations.